Exchange and Return Policy

Exchange and Return Policy

At Waz Designs, we want you to choose with ease, and place order with satisfaction so you can be completely gratified with your purchase. If, for any reason you are not satisfied, we accept returns and exchanges within 7 days of receipt.

Return Eligibility

To be eligible for a return or exchange, the product must be in its original condition with all original packaging, tags, and accessories included. The product must not have been assembled, installed, or altered in any way.

Return Procedure

To initiate the return process, please email us at [email protected] within 14 days of receipt. Please provide your order number, reason for return, and whether you would like an exchange, or store credit.

Shipping Costs

Customers are responsible for the cost of returning the product to us. We recommend using a trackable shipping method and keeping a record of your return tracking number, as we are not responsible for lost or damaged returns.

Refund Processing

Refunds will be processed once we receive the returned product in good condition. Refunds will be issued in the original form of payment. Please note that the original shipping cost is not refundable.

Exchange Processing

Exchanges will be processed once we receive the returned product in its original condition as it was shipped.  You will be responsible for the cost of shipping the exchanged product back to you.

Exceptions

We are unable to accept returns or exchanges for:

  • Products that have been assembled or installed
  • Products without the original packaging or not in their original condition
  • Bespoke orders or customized products
  • Products or orders that are clearly marked non-returnable

Time Limit

Please note that if you haven't reached out to us after the 7 day period after you received your package, your order will no longer be eligible for return or exchange.

Warranty

We stand behind the quality of our products. If your product arrives damaged or defective, please contact us immediately and we will replace it free of charge.

Contact Us

If you have any questions or concerns about our Exchange and Return Policy, please don't hesitate to contact us at [email protected]

Get huge off on bundles